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Shared Services Specialist, Customer Success

Overview

CompanyPointClickCare

Salary

ExperienceAny

LocalRemote

Job Description

For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.

With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.

This is a REMOTE role, and we are open to looking at candidates across US and Canada

Position Summary:

Reporting to the Director, Customer Success, the Shared Service Specialist will be responsible for supporting the Customer Success organization. You will be exposed to all facets of the Customer Success team and will develop solid relationships with your own team and cross functionally.

Position Location:

Position is open to Head Office, Mississauga, or Remote USA/CAN candidates.

Key Responsibilities:

Process requests submitted by the Customer Success Managers related to cancellations & terminations, goodwill requests, quotes, account changes, invoicing, and more
Work cross functionally with other teams to ensure requests are processed in a timely manner
Identify and implement process improvement and efficiency
Onboard and support co-op students
Assist with data gathering and research
Periodically contact customer accounts to confirm data
Investigate root cause behind data quality issues

Skills/Qualifications:

Post-secondary degree in Business and/or related field
Advanced Excel/database skills
Experience with Salesforce and NetSuite
Strong analytical skills preferably within a B2B environment
Excellent written and verbal communication skills
Strong relationship building/management skills
Project Management experience a definite asset

At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $64,000-$72,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CAD locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.