We are looking for an Account Manager to join our BD & Partnerships team. This role is critical in managing, nurturing, and expanding our relationships with key accounts post-sales. The ideal candidate will have a strong account management background and be adept at understanding and addressing the needs of clients, liaising with internal teams and external partners, and ensuring client satisfaction.

Key Responsibilities:

• Account Management: Maintain and develop relationships with key partners (e.g., DeFi protocols, infrastructure providers, etc.), ensuring their success, satisfaction, and growth with Scroll.
• Partner Support: Provide after-sales support to key accounts, troubleshooting issues and ensuring timely resolution in collaboration with the support and technical teams.
• Feedback Loop: Gather and relay customer feedback to the product development team to drive continuous improvement of our offerings.
• Performance Metrics: Monitor and report on key account performance metrics, identifying areas for improvement and growth.
• Cross-Functional: Work across BD, Comms, DevRel, Product and other teams at Scroll to deliver our full suite of support for partners.
• Upselling and Cross-selling: Develop a strong understanding of Scroll’s value proposition to identify new opportunities for partners and synergies between projects within Scroll’s ecosystem.

Requirements:

• Minimum 1 year web3 related experience.
• Problem-solving mindset with a focus on customer satisfaction.
• Experience using CRM / Sales software.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Ability to work independently and remotely.

Nice to haves:

• Experience working at a protocol within the Ethereum ecosystem
• Deep understanding of the Ethereum and L2 landscape as well as other relevant verticals (DeFi, Gaming, etc.)

About You

• You are a self-starter and ability to take ownership, well organised, self-disciplined and effective when working autonomously on tasks and projects;
• You are responsive, collaborative and committed person with a high work ethic;
• You are a high class communicator who can articulate their views succinctly on calls or asynchronously in globally distributed, remote teams;
• You relish working in an agile start-up environment;
• You are a great listener who understands when to listen first and engages well with colleagues;
• You are a resilient, driven individual who is willing and able to continually develop and iterate to succeed;

What We Offer

• A mission-led, collaborative culture
• Opportunity to work with cutting edge technology and like-minded people who are contributing to the progression of Ethereum
• Competitive salary package / generous paid time off / annual growth budget
• 100% remote from any location with flexible hours
• Home office set up / co-working membership allowance
• Private healthcare in selected countries

Scroll is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please let us know and we’ll do our best to accommodate.